Support & Policies
Your brand deserves to be Inspiring Iconic In-demand Powerful Premium .
Welcome, here you’ll find answers to common questions, important terms of service, and how we protect your privacy while working together.
Terms & Conditions
1. Services & Deliverables:
MEDIAOREC LLC agrees to provide services as outlined in mutually approved proposals, quotations, or contracts.
2. Payment Terms:
All services require advance or milestone-based payments. MEDIAOREC reserves the right to withhold deliverables until payment is received.
3. Revisions & Feedback:
Clients are entitled to a limited number of revisions (defined per project). Additional revisions may incur extra charges.
4. Intellectual Property:
All project files, designs, or media remain the property of MEDIAOREC until full payment is received. After payment, final deliverables become the client’s property.
5. Confidentiality:
Both parties agree to keep all proprietary or project-related information confidential.
6. Cancellation Policy:
Project cancellations must be made in writing. Any advance payment made is non-refundable.
7. Limitation of Liability:
MEDIAOREC is not liable for any indirect or consequential damages arising from service delays or performance issues beyond its control.
8. Portfolio Rights:
MEDIAOREC reserves the right to showcase completed work in its portfolio unless otherwise agreed in writing.
Privacy Policy
1. Information Collection:
We collect client information such as name, email, phone number, and project details strictly for service provision and communication purposes.
2. Data Use:
Client data is used to complete requested services, offer support, and provide updates or marketing emails (if opted-in).
3. Data Sharing:
We do not share client information with third parties, except where legally required or essential for completing your project (e.g., with hosting providers).
4. Security Measures:
We implement appropriate technical and organizational measures to protect personal data from unauthorized access, loss, or misuse.
5. Cookies & Tracking:
Our website may use cookies to enhance user experience. You can choose to disable cookies in your browser settings.
6. Data Access & Deletion:
Clients may request access to their data or ask us to delete it by contacting contact@mediaorec.com.
7. Updates to Policy:
We may update this policy from time to time. Any changes will be posted on our website.
Payments Policy
1. Accepted Payment Methods
We accept only payment methods listed on our website. All transactions must be made in the company name only
2. Payment Confirmation
A confirmation email or invoice will be sent after each successful transaction. Keep this record for future reference or refund claims.
3. Payment Timeline
Clients are expected to pay based on the agreed project milestone or upfront, depending on the service type.
4. Unauthorized Payments
We strictly prohibit sending payments to personal accounts or unofficial contacts. Doing so will void your project warranty and refund rights.
Refund Policy
1. Refund Eligibility
Refunds can be requested within 7 days of payment, provided the service has not been fully started and no funds have been used.
2. Non-Refundable Services
Custom, urgent, or partially completed services are not eligible for refunds. Refunds are also not granted for approved or delivered work.
3. Refund Process
To initiate a refund, submit a request via our website (Click Here) or email support@mediaorec.com with your Project ID and reason.
4. Refund Timeline
Once approved, refunds are processed within 10–15 business days, depending on the original payment method.
Complaints Policy
1. How to File a Complaint
Clients must submit complaints through the Complaints & Feedback page or by emailing complaints@mediaorec.com with full project details.
2. Valid Complaint Channels
We only process complaints submitted via official channels. Issues raised on personal WhatsApp, social media, or to freelancers are not accepted.
3. Response & Resolution Time
Complaints are acknowledged within 2–5 business days. Resolution time may vary depending on the nature of the concern.
4. Escalation
If unsatisfied with a response, clients may request escalation to senior management for further review.