Support & Policies

Welcome, here you’ll find answers to common questions, important terms of service, and how we protect your privacy while working together.

Terms & Conditions

Services & Deliverables:
MEDIAOREC LLC agrees to provide services as outlined in mutually approved proposals, quotations, or contracts. This includes, but is not limited to:

LLC & LTD registration and company setup
Web design and development
Branding and marketing services
Production services (photography, videography, editing)
Online business management, including sales handling, record maintenance, and tax filing

Payment Terms:
All services require advance or milestone-based payments. MEDIAOREC reserves the right to withhold deliverables until payment is received.
Revisions & Feedback:
Clients are entitled to a limited number of revisions (defined per project). Additional revisions may incur extra charges.
Intellectual Property:
All project files, designs, or media remain the property of MEDIAOREC until full payment is received. After payment, final deliverables become the client’s property.
Confidentiality:
Both parties agree to keep all proprietary or project-related information confidential.
Cancellation Policy:
Project cancellations must be made in writing. Any advance payment made is non-refundable.
Limitation of Liability:
MEDIAOREC is not liable for any indirect or consequential damages arising from service delays or performance issues beyond its control.
Portfolio Rights:
MEDIAOREC reserves the right to showcase completed work in its portfolio unless otherwise agreed in writing.

Information Collection:
We collect client information such as name, email, phone number, project details, and business information strictly for service provision and communication purposes.
Data Use:
Client data is used to complete requested services, offer support, manage accounts, and provide updates or marketing communications (if opted-in).
Data Sharing:
We do not share client information with third parties, except where legally required or essential for completing your project (e.g., hosting providers, software platforms).
Security Measures:
We implement technical and organizational measures to protect personal and business data from unauthorized access, loss, or misuse.
Cookies & Tracking:
Our website may use cookies to enhance user experience. You can choose to disable cookies in your browser settings.
Data Access & Deletion:
Clients may request access to their data or ask us to delete it by contacting contact@mediaorec.com.
Policy Updates:
We may update this policy from time to time. Any changes will be posted on our website.

Accepted Payment Methods:
We accept only payment methods listed on our website. All transactions must be made in the company name only.
Payment Confirmation:
A confirmation email or invoice will be sent after each successful transaction. Keep this record for future reference or refund claims.
Payment Timeline:
Clients are expected to pay based on the agreed project milestone or upfront, depending on the service type.
Unauthorized Payments:
We strictly prohibit sending payments to personal accounts or unofficial contacts. Doing so will void your project warranty and refund rights.

Refund Eligibility:
Refunds can be requested within 7 days of payment, provided the service has not been fully started and no funds have been used.
Non-Refundable Services:
Custom, urgent, or partially completed services are not eligible for refunds. Refunds are also not granted for approved or delivered work.
Refund Process:
To initiate a refund, submit a request via our website (Click Here) or email support@mediaorec.com with your Project ID and reason.
Refund Timeline:
Once approved, refunds are processed within 10–15 business days, depending on the original payment method.

How to File a Complaint:
Clients must submit complaints through the Complaints & Feedback page or by emailing complaints@mediaorec.com with full project details.
Valid Complaint Channels:
We only process complaints submitted via official channels. Issues raised on personal WhatsApp, social media, or to freelancers are not accepted.
Response & Resolution Time:
Complaints are acknowledged within 2–5 business days. Resolution time may vary depending on the nature of the concern.
Escalation:
If unsatisfied with a response, clients may request escalation to senior management for further review.

Scope of Services:
MEDIAOREC provides full-service solutions spanning company registration, branding, web development, marketing, production, and online business management. Any services outside the agreed proposal require a separate contract.
Communication:
All official communication regarding projects, payments, and complaints must go through the provided email addresses or website forms.
Project Start:
Work begins only after the initial payment is confirmed and a signed agreement or proposal is in place.
Third-Party Dependencies:
MEDIAOREC may use third-party tools, platforms, or software to deliver services. While we ensure their reliability, we are not responsible for delays or issues caused by these third parties.